Travel & Hospitality
Strategic Execution for Luxury Airlines & Hotels
In the fiercely competitive luxury travel and hospitality industry, success isn’t just about strategy—it requires insider expertise, precision execution, and agile, tailored solutions. That’s why top industry leaders trust us, including over half of the world’s top twenty airlines and the most prestigious luxury hotels. As a full-service management consultancy, we drive over $100 billion in client value annually and advise on $85+ billion in M&A transactions in this sector alone. We don’t just advise—we engineer transformation. Our solutions enhance operational resilience and elevate customer satisfaction, fueling award-winning innovations that set new industry standards. It’s no wonder that 95% of the Global 50 choose us to drive their success.
Industry Expertise Rooted in Firsthand Leadership
Our travel and hospitality teams bring firsthand operational leadership, having worked with major airlines and managed world-class hotels with precision and efficiency. This deep, front-line expertise allows us to craft strategies that don’t just work in theory but deliver tangible results—enhancing passenger and guest experiences, optimizing operations, and driving sustained profitability. We played a foundational role in the creation of New Distribution Capability (NDC) through our early involvement in industry working groups and our hands-on implementation with leading airline and hospitality clients. Our deep expertise and continued application of NDC have helped shape a modern, traveler-centric distribution framework — one that enables personalized retailing, dynamic content delivery, and enhanced commercial agility across channels.
Our People
A Global Network of Experts Driving Transformational Impact
With a powerhouse team of over 8,500+ specialists backed by a global network of 315,000+ professionals, P&C Global brings together elite strategists, cutting-edge technologists, and industry pioneers to deliver transformational impact at scale. When market leaders seek real-world solutions, not just surface-level advice, they turn to P&C Global, the innovator’s choice for transformative strategy and execution.
P&C Global Delivers Outcomes — Not Just Reports
As a trusted strategic execution partner, P&C Global doesn’t just craft strategy—we roll up our sleeves to deliver results. With over fifteen offices in key markets across the globe, we’ve guided airlines through complex digital transformations and cost optimizations and helped luxury hospitality brands reimagine guest experiences in real time, adapting to their needs dynamically. While 70% of major change initiatives fail to meet their goals, P&C Global defies the odds—turning high-stakes initiatives into tangible success stories. Our reputation is earned by delivering outcomes, not just reports. We boost profitability, increase market share, and elevate customer satisfaction, driving results that matter for our travel and hospitality clients.
Travel & Hospitality Services
Driving Innovation, Performance, & Transformation
We deliver high-impact solutions across seven core practice areas, ensuring our clients—global airlines and luxury hotels—achieve sustained profitability, operational efficiency, and customer excellence. Each of our consulting engagements is led by seasoned industry operators, ensuring that every strategy is practical, actionable, and directly tied to measurable outcomes. Unlike legacy consulting firms, we don’t just provide recommendations—we deliver results.
Strategy & Innovation Services
We fuel innovation and market leadership for airlines and hospitality brands. Our focus spans market expansion, brand differentiation, and strategic growth — with deep expertise in applying New Distribution Capability (NDC) to reimagine distribution models and elevate traveler engagement. We support clients with M&A due diligence, experiential travel design, sustainability roadmaps, and shared economy models — delivering strategies that drive profitability, operational efficiency, and long-term environmental responsibility.
Corporate Performance Services
We optimize revenue streams, improve profitability, and enhance financial resilience through data-driven pricing, cost reduction, and financial transformation strategies. Our services include revenue management audits, yield optimization, AI-driven load factor optimization, travel loyalty program enhancement, and customer engagement strategies. Leveraging New Distribution Capability (NDC), we help clients modernize retailing strategies — enabling personalized offers, increased direct bookings, higher share of wallet, and more effective monetization of inventory. We drive efficiency through operational cost reduction, dynamic pricing optimization, ancillary revenue strategies, asset-light strategies, market share growth, and competitive positioning strategies.
Organization & Human Capital Services
We build world-class teams and leadership structures that drive service excellence, operational efficiency, and workforce productivity across travel, hospitality, and logistics. We specialize in executive search, leadership development, succession planning, workforce productivity optimization, organizational culture transformation, AI-driven emotional intelligence and workforce engagement strategies, employee safety & crisis response training, behavioral science for guest experience & service training, and talent pipeline development.
Digital Transformation Services
We engineer next-generation digital platforms and omnichannel experiences that elevate traveler engagement, drive personalization, and streamline service delivery. Our capabilities span legacy system modernization, implementation of enterprise platforms (ERP, Finance, HCM/HRMS, CRM), and AI-enabled predictive maintenance. We design and deploy cloud-based booking and personalization systems, mobile and contactless enhancements, biometric check-in, smart IoT automation, and immersive AR/VR training solutions. Through New Distribution Capability (NDC) implementation, we empower clients to deliver dynamic offers, enhance direct distribution, cross-sell diverse travel offerings, and enable intelligent retailing across all digital touchpoints. Our solutions also include AI-powered virtual travel assistants, omnichannel guest engagement, and advanced fraud prevention — all optimized to deliver measurable performance improvement and seamless customer experiences.
IT Transformation Services
We modernize IT infrastructure and enhance security for luxury airlines and hotels, ensuring seamless, data-driven operations and customer experiences. Our expertise spans cybersecurity and data privacy, AI-powered predictive maintenance, resiliency, and continuity of IT infrastructure, AI-powered blockchain security, IoT-driven fleet tracking, AI-enhanced crisis management, digital twin technology, and cloud-based property management. By integrating cutting-edge IT solutions, we help airlines and hotels build agile, data-driven, and future-proof operations.
AI, Data, & Cognitive Sciences Services
We integrate artificial intelligence, predictive analytics, and cognitive sciences into travel and hospitality to unlock efficiencies, personalization, and operational excellence. Our expertise spans predictive analytics, occupancy forecasting, churn prediction, retention analytics, AI-powered disruption management & schedule resiliency, behavioral science & neuroscience for decision-making, cognitive AI for crew & fleet optimization, insights for branding, personalized offerings using AI, behavioral economics, and psychographic segmentation for high-value customer acquisition.
P&C Global vs. Legacy Consulting Firms
Bridging the Gap Between Strategy & Execution
Legacy consulting firms provide high-level strategy recommendations but often fall short on execution. Our operator-led, execution-driven model bridges the gap between strategy and real-world impact, combining the strategic rigor of legacy consulting firms with the practical, hands-on approach of seasoned industry leaders.
Strategies that look good on paper look even better when they deliver real results. Meticulously implemented, P&C Global drives measurable impact and lasting transformation. While others deliver reports, we deliver outcomes.
Partner With Practitioners, Not Just Advisors
When comparing P&C Global to legacy consulting firms, the difference is clear. In a recent independent executive survey:
- 92% of clients cited our ability to own outcomes from boardroom strategy to full execution, a key advantage over legacy firms that provide recommendations but lack hands-on delivery.
- 87% highlighted that our teams have “sat in their chairs” and “speak the language of execution, not just theory”—a stark contrast to competitors who rely on junior teams with limited real-world experience.
At P&C Global, we are practitioners, not just advisors—a partner who stays engaged long after the PowerPoint is finished, ensuring strategies aren’t just planned, but fully executed and delivering results.
P&C Global’s Competitive Edge Is Clear
Unlike our competitors, we don’t consider a project “done” until real business value is realized – whether that’s a 15% jump in airline revenue or a record-high guest satisfaction score at a hotel.
Key Differentiator | P&C Global (Operator-Led Execution Partner) | Legacy Peer Firms |
|---|---|---|
Industry Expertise | Insider experts led by former airline and hotel executives; deep domain know-how in travel and hospitality. | Staffed by career consultants that often lack direct industry leadership experience. |
Strategy Through Execution | End-to-end commitment from strategy through implementation, P&C Global owns the outcome on the ground. | Strategy-centric deliverables; execution is typically handed off to the client or a third party. |
Approach & Agility | Bespoke, agile solutions tailored to each client’s market and culture. Small, senior teams move quickly from insight to action. | One-size-fits-all frameworks and slow, bureaucratic delivery models that can lag real-world needs. |
Result Orientation | Measures success by tangible business impact (revenue, cost, customer metrics), not just reports. Proudly delivers $100B+ in client value annually | Often measured by the volume of analysis or slides delivered; limited accountability for actual results post-report. |
Team Experience | Operator-led teams with decades of field experience combined with the best expertise and current knowledge; executives say P&C Global “has sat in my seat” and it shows. | Consultant-led teams dominated by analysts/MBAs; may lack practical understanding of on-the-ground operational challenges. |
Client Testimonials
Don’t just take our word for it – hear from industry leaders who have partnered with P&C Global to transform their organizations (client names confidential by request):
Award-Winning Innovation & Impact
Our cutting-edge strategies and innovations have garnered global recognition, earning accolades such as Skytrax, Effie, Webby, and National Retail Federation awards. These honors underscore our commitment to excellence and the transformative impact we deliver across industries.
Our client engagements over the past five years have helped numerous airlines achieve prestigious Skytrax awards such as “World’s Best Airline”, “World’s Best Business Class”, “Best Airline in Asia”, and “Best Airline in the Middle East”. These achievements highlight our role in driving strategy and pioneering innovations that are redefining travel and hospitality.
Why P&C Global?
A Proven Driver of Tangible Results
At P&C Global, we bring deep industry expertise, advanced AI and digital transformation capabilities, and a track record of real-world execution. Whether redefining customer experiences, optimizing financial performance, or future-proofing operations, our solutions deliver measurable impact. Below are just a few examples of the impactful outcomes we’ve delivered for travel and hospitality clients.
through market expansion & pricing optimization
by redesigning E2E travel and guest experiences
using omnichannel strategies for luxury hospitality & airlines
Transform Your Organization
Ready to elevate your organization to new heights? Experience the P&C Global difference for yourself. As the premier, strategic execution partner in travel and hospitality consulting, we stand ready to help you navigate complexity, seize opportunities, and outperform the competition. Contact P&C Global today to explore how our tailored solutions can address your specific challenges and drive sustainable growth. Let’s get to work on transforming your vision into reality – and achieving results that truly set you apart in the industry.
Optimize Your Strategy & Execution for Travel & Hospitality
Drive Growth, Enhance Efficiency, and Elevate Customer Experience
Success Stories
A dynamic showcase of P&C Global’s transformative engagements and the latest industry trends.
Demonstrated Outcomes. Significant Influence.
Witness the remarkable achievements we’ve enabled for ambitious clients.
Redefining Ultra-Premium Travel: The Haute Couture of Air Travel
Driving Market Differentiation in Global Logistics
Revolutionizing Luxury Brand Storytelling Through Cinematic Experience
Discovering Luxury: A Journey Through Parisian Elegance
