Heather Austin is a Senior Principal Consultant at P&C Global, contributing her expertise to the Digital Transformation, Enterprise Applications, Corporate Performance, and IT Transformation practice groups. With a career spanning the High Tech, Information and Data Science, Private Equity, and Management Consulting industries, Heather has led numerous high-impact engagements, driving measurable results for her clients.
Heather earned her Bachelor of Science in Computer Science from Stanford University, where she cultivated her passion for problem-solving and systems innovation. She holds a Master of Science in Information Systems Management from Carnegie Mellon University’s Heinz College, specializing in enterprise systems and data analytics. Additionally, she completed a Master of Business Administration with a concentration in Digital Business Strategy from the London Business School.
Her professional certifications reflect her dedication to mastering the latest technologies and methodologies:
- AWS Certified Solutions Architect – Professional: Highlights her expertise in designing scalable and resilient cloud architectures.
- Certified Data Management Professional (CDMP): Validates her advanced skills in enterprise data governance and architecture, earned through DAMA International.
- Certified Agile Leadership (CAL): Offered by Scrum Alliance, showcasing her ability to lead transformative agile initiatives.
- TOGAF 9 Certification: Demonstrates her mastery in enterprise architecture frameworks, administered by The Open Group.
- Lean Six Sigma Black Belt: Earned through Purdue University, underlining her ability to streamline complex operations and enhance process efficiency.
Heather’s career began at Accenture as a Technology Analyst, where she supported clients in implementing enterprise software solutions. Her exceptional analytical and leadership skills led to her promotion to Senior Consultant, where she focused on optimizing IT systems for Fortune 500 clients. She then joined Google as a Product Manager, where she spearheaded the development of scalable cloud solutions for enterprise clients.
Before joining P&C Global, Heather served as Vice President of Digital Strategy at Bain Capital, where she led initiatives to integrate advanced analytics and digital tools across portfolio companies, delivering transformative results in operational efficiency and market competitiveness.
At P&C Global, Heather combines her deep technical expertise and strategic acumen to guide clients through their most complex transformations, helping them achieve sustained growth and innovation.
For example:
- Digital Transformation for a High-Tech Enterprise
Tasked with modernizing the IT infrastructure of a leading high-tech company, Heather spearheaded a comprehensive digital transformation initiative. The engagement included migrating core applications to the cloud, implementing advanced data analytics platforms, and redesigning the IT operating model. As a result, the company achieved a 40% reduction in infrastructure costs, improved operational efficiency by 30%, and accelerated time-to-market for new products by 20%. - Enterprise Applications Integration for a Private Equity Portfolio Company
In partnership with a private equity firm, Heather led the integration of enterprise applications across a newly acquired portfolio of companies. The engagement involved harmonizing ERP, CRM, and supply chain systems while developing a unified reporting framework. This integration effort reduced duplicate processes by 35%, improved supply chain visibility by 25%, and enhanced the scalability of the combined organization. The unified platform also facilitated a 15% increase in EBITDA within the first-year post-acquisition. - Data-Driven Strategy for a Management Consulting Firm
Heather guided a global management consulting firm in leveraging advanced data analytics to refine its service offerings and client acquisition strategies. By implementing a centralized data lake and machine learning tools, the firm gained actionable insights into market trends and client preferences. The initiative led to a 20% increase in client acquisition rates, a 15% improvement in project profitability, and an enhanced ability to predict emerging market demands.
These engagements illustrate Heather’s ability to integrate technical expertise with strategic foresight, consistently delivering transformative outcomes that empower clients to thrive in competitive markets.
A self-proclaimed “lifelong tech enthusiast,” Heather Austin resides in San Francisco, where she enjoys the city’s vibrant cultural scene and proximity to tech innovation hubs. Heather enjoys time with her close-knit circle of friends, her passion for hiking California’s scenic trails, and her new-found hobby of painting landscapes.
What drew Heather to P&C Global was the firm’s reputation for combining bold strategies with a collaborative culture. “What sets P&C apart is how it turns complexity into clarity,” Heather reflects. “We don’t just deliver solutions; we partner with clients to co-create a vision for their future. It’s both challenging and incredibly rewarding.”
Her work at P&C Global has also been deeply personal. “This is a place where your individuality is celebrated, and your ideas are amplified by brilliant, supportive colleagues. After every engagement, I leave knowing I’ve not only helped our clients achieve something extraordinary but that I’ve grown as a professional and a person.”
Heather brings her trademark humor and authenticity to her role. “I’ve always believed that success comes from being unapologetically curious and open to the unknown,” she shares. “At P&C Global, I’m surrounded by people who share that mindset, and together, we make an impact that truly matters. Plus, where else can you brainstorm game-changing strategies while sharing terrible tech puns?”
