Krista Sepp is a highly accomplished technology leader and Senior Director of Technology Support Services at P&C Global. With a career spanning more than 20 years, Krista has built a reputation for driving operational excellence in end-user support, infrastructure management, hardware provisioning, and enterprise IT service delivery. Her leadership ensures that P&C Global’s technology ecosystem remains resilient, scalable, and seamlessly supports global business operations.
In her role, Krista is responsible for the strategic direction and execution of the firm’s end-user technology services, device lifecycle management, IT service desk operations, and enterprise infrastructure support. She leads a global team of technical experts who support thousands of employees across P&C Global’s offices, ensuring uninterrupted operations, high-quality user experiences, and industry-leading service delivery standards.
Krista’s expertise in enterprise IT support, service operations, and infrastructure management has been forged through leadership roles at some of the world’s most respected organizations. As Senior Manager of IT Service Operations, at IBM Global Technology Services, Krista led global service desk teams and developed enterprise-wide incident response frameworks, significantly improving response times and issue resolution. As Director of End-User Technology & Support, at Cisco Systems, she oversaw device provisioning, enterprise hardware lifecycle management, and IT service strategy, ensuring optimized IT experiences for Cisco’s global workforce. Prior to P&C Global, Krista held the position of Head of IT Service Delivery at PwC Technology Operations, where she managed enterprise infrastructure and desktop support teams, leading initiatives that increased IT service efficiency by 30% and improved user satisfaction. Throughout her career, Krista has been a driving force behind IT support transformation, enterprise collaboration tools adoption, and modern workplace technology initiatives.
Since joining P&C Global, Krista has led transformational initiatives that have revolutionized enterprise IT support services. Under her leadership, the firm has:
- Implemented a predictive analytics-driven IT service model, reducing downtime and improving issue resolution times by 35%.
- Redesigned enterprise IT infrastructure support, optimizing system performance and enhancing the stability of mission-critical applications.
- Revamped end-user technology provisioning, ensuring seamless onboarding and continuous refresh cycles for global employees.
- Established a proactive IT support framework, leveraging AI and automation to resolve IT issues before they impact business operations.
Krista’s strategic leadership ensures that P&C Global’s technology support services align with business objectives, providing a secure, reliable, and frictionless IT environment.
Reinforcing her technical leadership and IT service management expertise, Krista has obtained prestigious certifications across enterprise IT management, cloud computing, and technology leadership. In addition, she holds a Bachelor of Information Technology (Computer and Communication Networks) from Centennial College, and a Master of Information Technology Security from Ontario Tech University.
Beyond her professional achievements, Krista is known for her dedication to innovation, mentorship, and continuous learning. She is an active mentor for women in technology and regularly speaks at IT leadership conferences on topics such as enterprise service management, AI-driven IT support, and the future of workplace technology.
Outside of work, Krista is an outdoor enthusiast and an avid runner. She credits her love for long-distance running with shaping her resilience, problem-solving mindset, and focus on continuous improvement.
“Great IT service isn’t just about fixing issues—it’s about anticipating needs, innovating solutions, and delivering seamless experiences. My goal at P&C Global is to ensure that our technology doesn’t just support business operations—it empowers them.”
Through her leadership, expertise, and unwavering commitment to operational excellence, Krista Sepp continues to elevate P&C Global’s technology service ecosystem, ensuring that the firm remains a global leader in enterprise IT support and infrastructure management.
