Matt Montgomery is the esteemed Senior Practice Director for the Travel and Hospitality Sector at P&C Global, and a valued member of the Organization & Human Capital and Corporate Performance practice groups. His industry specializations span across travel and hospitality, luxury retail, and professional services, including law firms.
Matt received his Bachelor of Commerce (BCom) in Organizational Behavior from McGill University and holds a Master of Applied Science (MASc) in Industrial and Organizational Psychology from the University of Waterloo.
Matt’s dynamic career journey commenced at Singapore Airlines, where he started as a Talent Acquisition Specialist and quickly progressed to a Training & Development Manager. He later accepted a position as Director of Organizational Development with Emirates Airlines, where his strategic initiatives amplified workforce efficiency and productivity. Prior to joining P&C Global, Matt served as a Principal Consultant within the Organization and Human Capital practice group at Deloitte, further honing his skills in leadership development and talent management.
At P&C Global, Matt leverages his deep expertise to help clients transform their operations and achieve strategic growth, delivering measurable results that drive long-term success.
For example:
- Transformation of a Leading Global Airline’s Organizational Culture Industry: In response to significant growth and increasing competition, Matt spearheaded a 24-month engagement to transform the organizational culture of a leading global airline. The initiative focused on intergenerational talent management and redefining executive compensation to attract and retain top-tier talent. By implementing a culture-change framework and aligning it with new leadership development programs, employee engagement scores increased by 32%, and workforce productivity improved by 28%. Additionally, the airline reported a 15% reduction in turnover among high-potential employees.
- Modernization of Talent Management for a Premier Luxury Retailer Industry: Matt led a comprehensive talent management overhaul for a luxury retailer facing challenges in attracting Gen Z talent and retaining experienced staff. The engagement included designing a progressive talent acquisition strategy, introducing hybrid work models, and deploying advanced organizational development tools. Within 18 months, employee satisfaction scores rose by 40%, time-to-fill critical roles decreased by 35%, and the retailer experienced a 22% boost in customer satisfaction attributed to more engaged and service-oriented staff.
- Leadership Development Program for a Top-Tier Professional Services Firm Industry: Recognizing a gap in succession planning and leadership readiness, Matt partnered with a nationally recognized law firm to design and implement a bespoke leadership development program. This initiative incorporated executive coaching, strategic mentorship frameworks, and intergenerational knowledge transfer systems. Over two years, the firm achieved a 25% increase in partner engagement scores and a 40% improvement in readiness for leadership transitions, securing the firm’s competitive position for the next decade.
- Organizational Redesign for a Leading Hospitality Chain Industry: In the wake of the pandemic, a global hospitality chain sought Matt’s expertise to optimize its organizational structure and operational efficiency. By implementing an agile workforce strategy and revamping its learning and development programs, Matt’s team reduced operational costs by 18% and increased operational efficiency by 30%. Guest satisfaction scores also improved by 20%, and the chain achieved its highest-ever employee retention rate at 87%, signaling the effectiveness of the organizational redesign.
Beyond his professional life, Matt lives in Montreal with his husband and their children. When not revolutionizing organizations, Matt, and his husband, both former rugby players who met on the field, enjoy family bicycle rides, cooking international cuisines, participating in community theater, and supporting local charities.
Matt often shares his life ethos with a hearty laugh, “Finding solutions for organizations is like a rugby game. It’s strategic, intense, occasionally messy, but incredibly satisfying when you cross that try line!”
